 Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 4,033
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Still waiting....
...for my refund! Rang them to day and they have no record of my request to cancel!
I effin new knew they would do this!!!! She has now said they will be in at the end of the week!! so a 24hr delivery now would be a 336hr one instead!! I said its no good to me now, iv lost faith in them and i want MY MONEY!!! I was told then, she would have to speak to her supervisor and they will send me an email
I effin new knew they would do this!!!! She has now said they will be in at the end of the week!! so a 24hr delivery now would be a 336hr one instead!! I said its no good to me now, iv lost faith in them and i want MY MONEY!!! I was told then, she would have to speak to her supervisor and they will send me an email
 Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 1,880
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That really is shocking!! funny how they never have a record of your request!! I've had it with Virgin Media before too where i complained about not being able to recieve on demand and stuff, phoned them back a month later and they had no record of it!! seems to be the norm now days!!
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Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 4,033
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Quote:
Originally Posted by samnooshka
That really is shocking!! funny how they never have a record of your request!! I've had it with Virgin Media before too where i complained about not being able to recieve on demand and stuff, phoned them back a month later and they had no record of it!! seems to be the norm now days!!
I find it funny that they have no record, cosidering i sent them an email after the phone conversation confirming what was said and that i wanted my money back.
I think if you were dealing face to face then the problem wouldnt be so bad.....
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Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 4,033
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...sod it.. just opened up a paypal dispute..
Quote:
Order ID 13666
I made an order of an INSTOCK item on your webpage with the promise of 24 hour delivery. I was informed on Thursday, that infact, said item was NOT instock as your website describes but will infact be here on Monday. ONE WEEK after orginal purchase. I asked for a refund as your site is misleading and the item was no good to me late, and sent an email to confirm this (29th Nov @ 10:14am). Its now December 4th. Iv not had my refund.
I made a call to customer service today to be informed that they have no knowledge of my refund. Why is this after a telephone call AND a follow up email????!!! and YOU are expecting to get this item back in stock at the end of the week (contradicting what i had been told earlier) Nearly TWO weeks after original purchase. I am now currently awaiting an email from you, but in all honesty, i have no faith left on your company and will now file my complaint with paypal and seek my money this way. If i do not recieve my refund by December 7th your company WILL be reported to trading standards.
With Regards
S. Finney
I made an order of an INSTOCK item on your webpage with the promise of 24 hour delivery. I was informed on Thursday, that infact, said item was NOT instock as your website describes but will infact be here on Monday. ONE WEEK after orginal purchase. I asked for a refund as your site is misleading and the item was no good to me late, and sent an email to confirm this (29th Nov @ 10:14am). Its now December 4th. Iv not had my refund.
I made a call to customer service today to be informed that they have no knowledge of my refund. Why is this after a telephone call AND a follow up email????!!! and YOU are expecting to get this item back in stock at the end of the week (contradicting what i had been told earlier) Nearly TWO weeks after original purchase. I am now currently awaiting an email from you, but in all honesty, i have no faith left on your company and will now file my complaint with paypal and seek my money this way. If i do not recieve my refund by December 7th your company WILL be reported to trading standards.
With Regards
S. Finney
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Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 1,880
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Quote:
Originally Posted by Kanikula
I think if you were dealing face to face then the problem wouldnt be so bad.....
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Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 4,033
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Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 4,033
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Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 1,880
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Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 4,033
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Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 4,033
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