 Senior Member
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Join Date: Apr 2008
Location: West Cork, Ireland
Posts: 7,578
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Oooh - shame! I suppose it happens though, keep us updated on the service and whether they replace OK 
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Kit 1 Nikon D800 Nikkor 50mm f1.4 Nikkor 24-70mm f2.8 Nikkor 105 mm f2.8 macro Nikkor 70-200mm f2.8 Sigma 50-500mm F4-6.3 EX DG HSM Sigma 150-500mm F5-6.3 APO DG OS HSM Nikon 70-300mm AF f/4-5.6G Nikon 50mm f1.8 |
Kit 2 Nikon D700 |
Other Kit View my profile to see my other kit! |
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My Compact/P&S: Fuji finepix bridge |
 Senior Member
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Join Date: Jul 2009
Location: Norfolk, UK
Posts: 2,615
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I am sure duff prints happen for lots of companies.
Its how the customer services handles it that is important to me.
I had an e mail to say that my query will be handled within 2 working days so we shall have to wait and see.
Though I can't really complain too much about a free book!!!!!
Its how the customer services handles it that is important to me.
I had an e mail to say that my query will be handled within 2 working days so we shall have to wait and see.
Though I can't really complain too much about a free book!!!!!
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Kit 1 Canon 550D Canon 50mm 1.8 Sigma 30mm 1.4 on loan: Tamron 90mm |
Kit 2 Canon 300D (in use by my 10 year old) |
Other Kit View my profile to see my other kit! |
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My Compact/P&S: broken |
 Senior Member
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Join Date: Nov 2007
Location: england
Posts: 5,071
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That is a shame I have about 12 of them now and all good.
I do know they had probs over the weekend with loading etc so yes it would be interesting to see what the customer service is like.
I do know they had probs over the weekend with loading etc so yes it would be interesting to see what the customer service is like.
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LENSBABY |
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Senior Member
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Join Date: Jul 2009
Location: Norfolk, UK
Posts: 2,615
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Well the day after I complained I had a reply saying they would pass my orginal file along to the QC manager to check that it was OK to start with.
Yesterday I had an e mail thanking me for my patience and that they would be reprinting my book and sending it to me at no cost.
Then today it arrived by courier!!!
All for a FREE book!!! I have to say I have been very impressed by their customer service and the colours in the reprinted book are perfect - much like the previous 12 I have had done.
Yesterday I had an e mail thanking me for my patience and that they would be reprinting my book and sending it to me at no cost.
Then today it arrived by courier!!!
All for a FREE book!!! I have to say I have been very impressed by their customer service and the colours in the reprinted book are perfect - much like the previous 12 I have had done.
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Kit 1 Canon 550D Canon 50mm 1.8 Sigma 30mm 1.4 on loan: Tamron 90mm |
Kit 2 Canon 300D (in use by my 10 year old) |
Other Kit View my profile to see my other kit! |
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My Compact/P&S: broken |
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Senior Member
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Join Date: Apr 2008
Location: West Cork, Ireland
Posts: 7,578
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They really do sound a fab company! I'm hoping to get my alphabet challenge printed! 
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Kit 1 Nikon D800 Nikkor 50mm f1.4 Nikkor 24-70mm f2.8 Nikkor 105 mm f2.8 macro Nikkor 70-200mm f2.8 Sigma 50-500mm F4-6.3 EX DG HSM Sigma 150-500mm F5-6.3 APO DG OS HSM Nikon 70-300mm AF f/4-5.6G Nikon 50mm f1.8 |
Kit 2 Nikon D700 |
Other Kit View my profile to see my other kit! |
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My Compact/P&S: Fuji finepix bridge |
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Senior Member
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Join Date: Jul 2009
Location: Norfolk, UK
Posts: 2,615
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oooh yes you should!
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Kit 1 Canon 550D Canon 50mm 1.8 Sigma 30mm 1.4 on loan: Tamron 90mm |
Kit 2 Canon 300D (in use by my 10 year old) |
Other Kit View my profile to see my other kit! |
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My Compact/P&S: broken |
 Senior Member
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Join Date: May 2011
Location: UK
Posts: 3,053
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I've been trying for a few days now. First it wouldn't upload any pictures, now it's just saying error when checking nozzles.